Privacy Policy

Effective Date: April 18, 2026

Introduction 
FoodyPanda.in (“FoodyPanda”, “we”, “us”, “our”) is committed to protecting the privacy and security of the personal information of our customers, restaurant partners, and users of our website and mobile applications. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how we protect it, and the choices available to you. By using FoodyPanda.in or providing information to us, you consent to the collection and use of your information as described in this policy.

Scope and Applicability

This Privacy Policy applies to all personal information collected through FoodyPanda.in, our mobile applications, and any other online or offline services we operate. The policy covers information collected from customers placing orders, restaurant owners and staff who register on the platform, delivery personnel engaged by us or our partners, and visitors to our website. We process personal data in accordance with the Information Technology Act, 2000 and other applicable Indian laws and regulations.

Information We Collect

We collect the personal information necessary to provide, operate, and improve our services. Customer information includes name, phone number, delivery address, order history, and payment details required to process transactions. Restaurant partner information includes business name, contact details, bank or payment account information, and registration documents where applicable. Technical and usage information such as device identifiers, IP address, browser type, cookies, and other analytics data are collected to maintain and improve the website and app. We do not collect more information than is reasonably necessary for the purposes described in this policy.

Use of Information

We use personal information primarily to process and fulfill orders, arrange delivery, handle payments, and provide customer support. Customer name, address, and phone number are used to coordinate delivery and are shared with delivery personnel or delivery partners solely for the purpose of completing the delivery. Payment-related information is shared with secure third-party payment gateways to authorize and settle transactions. We may use technical and usage data to monitor and improve system performance, detect and prevent fraud, and enhance user experience. We do not use personal information for purposes beyond those disclosed at the time of collection without obtaining additional consent unless required by law.

Sharing and Disclosure

FoodyPanda does not sell or rent personal information to third parties. We share personal information only as necessary to provide our services: with payment processors to complete transactions; with delivery partners to fulfill orders; with service providers who perform functions on our behalf under contractual confidentiality obligations; and with law enforcement, regulators, or other authorities when required by applicable law or to protect our legal rights. Where third parties process personal data on our behalf, we require them to implement appropriate security measures and to use the data only for the purposes we authorize.

Data Storage Retention and Security

Personal information is stored on secure cloud servers. We use industry-standard security measures, including HTTPS for data transmission and encryption for sensitive data, to protect information from unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel who require it to perform their job functions. We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website and applications, to remember user preferences, and to analyze usage patterns. Cookies may be first-party or provided by third-party service providers. Users may configure their browser settings to block or delete cookies, but doing so may affect the functionality of the site and the ordering experience.

User Rights and Choices

You have the right to access, correct, update, or request deletion of your personal information held by FoodyPanda, subject to applicable legal exceptions. You may opt out of receiving marketing or promotional communications from us by following the unsubscribe instructions in those communications or by contacting our support team. Requests to exercise these rights should be sent to the contact details below; we will respond in accordance with applicable law and within a reasonable timeframe.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child in a manner that violates applicable law, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will post the revised policy on FoodyPanda.in with an updated effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information and Grievance Officer

If you have questions, requests to access or correct your personal information, or privacy-related complaints, please contact us at: support@foodypanda.in or by phone at +91-9013777171. For formal grievances under applicable Indian law, you may address your complaint to our designated Grievance Officer at the same contact details; we will acknowledge receipt and respond in accordance with statutory timelines.

Legal Compliance Statement 
FoodyPanda processes personal information in accordance with the Information Technology Act, 2000 and other applicable Indian laws. Where required by law, we will cooperate with regulatory authorities and comply with lawful requests for information.

Acknowledgment 
By using FoodyPanda.in, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.